We would like to refer to our return/refund policy. Returns must be within 14 days. To be eligible for a return, your item must be complete and, as far as reasonably possible, in its original condition and original packaging. You are permitted to inspect and try out the product as you would in a physical store. If there is evidence of use exceeding what is necessary to establish the nature, characteristics, and functioning of the item, resulting in a diminution in value, we reserve the right to deduct this diminution in value from the amount to be refunded. You also need the receipt or proof of purchase.

Please contact our customer service team with your order number.

To start a return, you can contact us at info@marblelous.tech. Please note that returns will need to be sent to the following address: Het Stenen Muurtje 10, 6245 EX, Eijsden, The Netherlands 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Generally, return shipping costs are at your own expense.

However, if you are returning a product due to a confirmed defect, you will be reimbursed for your return shipping costs. We will refund the shipping fee after we have received and inspected the product and confirmed that the defect was not caused by misuse, abuse, or normal wear and tear. But you will still need to pay for the return shipping upfront.